Refunds and Returns

Here at Lily and Lane we are committed to making sure you are happy with your product. We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@lilyandlane.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@lilyandlane.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Please contact us within 15 days of receiving the damaged or faulty product to report the issue in order to process your return. 

To start a return, you can contact us at contact@lilyandlane.com. Please send a photo or video of the damage/issue when sending the email. If your return is accepted, we’ll send you instructions on next steps including processing a refund. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@lilyandlane.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We will notify you when the refund is processed to your account. Please remember it can take some time for your bank or credit card company to process the refund, depending on the processes.